Dashboard application cannot be installed

Symptoms:
The following browser message appears:
"Sorry, the MI Live Dashboard application cannot be installed with your current system settings.  In order to install the Dashboard application, Invoke Solutions needs to install a browser plug-in. Your current settings will not permit this installation."

Cause of problem:
This error message appears when you try to install the Dashboard. Often, the cause is an administrative privileges problem, but inability to install the Dashboard may also occur due to high security settings, or if you chose “no” or “Cancel” in one of the installations dialogue boxes.

Solution:

  • Check internet security and privacy settings:
    • Internet Explorer security settings: To check your browser’s security settings, in your browser’s menu bar click on Tools. In the Tools menu, choose Internet Options. In the Internet Options window that opens, click on the Security tab. Make sure that the globe icon at the far left titled Internet is highlighted. In the Security level of this zone section of the window, check whether the security level is set to medium. If not, click on the Default Level button

    • Internet Explorer privacy settings: In the Internet Options window, click on the Privacy tab. If privacy is not set to Medium, click on the Default level button.

    • AOL or MSN browsers’ security: Go to Start -> Settings -> Control Panel. Choose Internet Options. In the Internet Options window that opens, click on the Security tab. globe icon at the far left titled Internet is highlighted. If the security level is not set to Medium, click the Default level button.

    • AOL or MSN browsers privacy: If you have a Privacy tab, click on it. If it is not set to Medium, click the Default level button.

  • Make sure not to choose "no" in the warning message:
    When the Security Warning window asked for your permission to install the software, did you choose or accidentally clicked the No button? In order to attend the survey event you have to agree to install the MI-Live software. Click Retry and then click the Yes button when the security warning appears again.

  • Make sure not to choose Cancel in the End User License Agreement:
    When the End user License agreement window asked for your permission to install the software, did you choose or accidentally click the Cancel button? In order to attend the event you have to agree and install the MI-Live Dashboard. Please click Retry and click the Yes button when the End User License Agreement  window appears again.

  • Make sure not to choose Cancel in the Setup Progress window:
    In the Setup Progress window, did you choose or accidentally click the Cancel button? In order to attend the event you have to complete the installation of the MI-Live Dashboard,  Please click Retry  and complete the installation.

  • Check for problems of administrative privileges:

    • Attending the session from work: If you are using a computer at your workplace, you may not have the Administrative/Power User privileges required to download and install software on your machine. Your corporate system administrator can provide you with these privileges.

    • Attending the session from home: If you are using Windows XP with the multiple user option, you may not have the Administrative/Power User privileges required to download and install software on the machine. The person who uses the computer on a regular basis can provide you with these privileges .

  • Try downloading the installation file:
    To avoid problems characteristic of online installation, try to download the installation file and execute it locally:

Double-click on the downloaded file, and follow the installation instructions that appear on screen.

Submit support request here:
Contact Support

For all inquiries call:
+1.781.810.2700 (press 5)
Weekdays, 9:00AM-5:00PM EST and during Live sessions