Connection problem

The curser turns to busy in the middle of the event  and the connection icon is orange.

Cause of problem:
These symptoms appear due to a temporary connection problem, or as a result of a total disconnection from the Internet.


  • Try to reach a different site with your browser. In the address bar of your browser, type the following address:, and press enter. Does the site come up?
    If it does not, you might be experiencing problems with your internet connection. Copied wording from Participant

  • Restart the login process:
    Close the Dashboard application and click the URL from your Invitation again.

Submit support request here:
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+1.781.810.2700 (press 5)
Weekdays, 9:00AM-5:00PM EST and during Live sessions