Error 1001

Symptoms:
During the event, a pop-up error message (1001) appears: "Sorry, an internal error occurred, please restart the application."  The Connection icon is red.:

Cause of problem:
This error occurs when the same login credentials are used twice in a single session. This might happen when another user enters the session with the same User-ID as the one you already used.

Solution:
Close the dashboard application, and re-login to the event by clicking the URL from the invitation again.

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