Session disconnection

Symptoms
A message appears, informing you that connection problems were encountered. The indication of the connection icon at the lower right-hand corner is either Offline or Error.

Cause of problem
Connection problems have interrupted the session, and you are now offline.

Solution
To recover connection with the session, refresh the page (click F5) or, if you received an invitation email, click again on the session URL in the email and repeat the sign-in process.

Note: When you re-sign in, you will return to the same point in the session you were at when the disconnection occurred.

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