Session timeout

Symptoms

  • The following message appears:
    “Your session has timed out. If you have specific questions or require further information, please visit our FAQ page"
  • The indication of the connection icon at the bottom right-hand corner of the screen is Offline, and you are unable to sign in again.

  • Cause of problem
    You did not answer a question for over 20 minutes.

    Solution
    Unfortunately, you will not be able to continue participating in the session. If you have any enquires about your incentive, contact the panel company through whom you reached the session.

    Can’t find answers?
    Contact Support